Dripylux Return & Exchange Policy

At Dripylux, we want you to be confident and satisfied with your African fashion finds. That's why we offer a hassle-free return and exchange policy for eligible items.

What can be returned or exchanged?

You can return or exchange an item if it meets the following criteria:

  1. 1. Original tags and labels are still attached.
  2. 2. The item has not been worn, altered, or washed.
  3. 3. The return is initiated within 24 hours of delivery.

Items that cannot be returned or exchanged

  1. 1. Items on sale or clearance
  2. 2. Items purchased using a discount code specific to that item

How to initiate a return or exchange

  1. 1. Contact our customer service team within 24 hours of receiving your order by replying to your order confirmation email or emailing us at support@dripylux.com.
  2. 2. In your email, specify whether you would like a refund or exchange and the reason for your return.
  3. 3.Our customer service team will review your request and provide you with further instructions, including a return shipping label (where applicable).

Important Notes

You can return or exchange an item if it meets the following criteria:

  1. 1. You are responsible for the cost of return shipping unless the item is incorrect or defective.
  2. 2. Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
  3. 3. If your return is approved, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used for the purchase.
  4. 4. Exchanges are subject to stock availability.
  5. 5. We reserve the right to deny any return or exchange request that does not comply with this policy.

We hope this policy makes your shopping experience at Dripylux enjoyable!